Terms of Service

Paid product use may be governed by a separate order form or master service agreement. If terms conflict, the signed customer agreement controls for that engagement.

1. Acceptance

By using vaitalcare.com or requesting a demo, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the site.

2. The service

VaitalCare provides clinic software and related services for patient intake, lightweight queue views, prescription delivery, and WhatsApp-based retention messaging. Features available to you depend on your plan and configuration. We may change or discontinue beta features with reasonable notice when practical.

3. Accounts and customers

• You must provide accurate registration and contact information.
• You are responsible for activity under clinic logins you control.
• You must not attempt to access other clinics’ data or circumvent security controls.

4. Clinic responsibilities

• Obtain any consents required under applicable law for patient messaging and data processing.
• Use the product only for legitimate clinical/operations purposes for your organisation.
• Not use messaging for spam, unlawful content, or content prohibited by WhatsApp/Meta policies.
• Verify clinical accuracy of prescriptions and medical content; VaitalCare is not a medical device and does not provide medical advice.

5. Fees and billing

Public pricing on the website is indicative and may change. Fees, taxes (including GST where applicable), and payment terms are confirmed at purchase or in your order form. Cancel anytime where stated for self-serve plans; custom Clinic contracts may specify notice periods.

6. Intellectual property

The site, product software, branding, and documentation remain VaitalCare’s (or our licensors’) property. Customers retain rights in their own clinic content and patient data they supply.

7. Acceptable use

No reverse engineering except where permitted by law; no scraping that impairs the service; no uploading malware or unlawful content.

8. Warranties and limitation of liability

The marketing site is provided “as is.” For production service, warranties are only those expressly stated in a signed agreement. To the maximum extent permitted by law, VaitalCare is not liable for indirect, incidental, or consequential damages (including lost profits or lost patients), and our aggregate liability for claims arising out of the website is limited to INR 5,000 (or, for paid service, the fees paid for the three months preceding the claim, if a contract applies and provides a different cap).

9. Indemnity

You agree to indemnify VaitalCare against claims arising from your misuse of the service, unlawful messaging, or infringement of third-party rights by content you supply — except to the extent caused by our fraud or wilful misconduct.

10. Governing law

These Terms are governed by the laws of India. Courts in Bengaluru, Karnataka shall have exclusive jurisdiction, subject to mandatory consumer protections if applicable.

11. Contact

Questions: vaitalcare.bnglr@gmail.com.